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FCA authorised - Green Flag assistance for Europe feefo logo

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

What are people saying about our European Breakdown Cover?


Product: European breakdown cover | Rating: Excellent
Customer comment: Very easy to arrange the cover using you website. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to navigate site and good price for breakdown service. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I have used Eurobreakdown for several years, their administration and helpfulness is perfect and I will continue to use their services in future.
Fortunately I have never had to call on them for assistance but I feel that if I did I would not be disappointed.
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very easy sites navigate clearoptions provided to make the right choice easily Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Confused,asked for trailer cover as well on paper work no trailer allowed.
Sw60dvu Karl Taylor.
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Product: European breakdown cover | Rating: Good
Customer comment: Very reasonable premium and good attitude from sales person Read more
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Product: European breakdown cover | Rating: Good
Customer comment: The application process was easy to complete and found the cost and ancillary benefits to be of good value and better than other providers. However, I had one simple query and when I phoned the helpline number the automated answer told me no one was available but if I left my number and brief message... Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Yes I would recommend this company. I purchased online
Was a decent price & form was easy to do
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Product: European breakdown cover | Rating: Good
Customer comment: Clear and to the point no hidden extras Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Can only rate the ease of purchase and the cost. Fortunately we did not have to call on the breakdown service whilst in France. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I bought the cover through their website. It was pretty easy to buy, all info was clearly mentioned. Good value for money, offering better cover then some other known names Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Been offered nice price and service Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Definitely I will recommend it. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy online transaction with clear information. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very good costumer service! Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: quick and easy Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very easy to use and find the relevant places you want to the visit and get the
cover you need.
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very straight forward to understand even for the likes of a person like myself who is a pensioner and not Internet savy. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy and clear to buy online at the level required. Ideal when you already have national cover provided by bank or new car assistance etc. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: the website is clear and concise. i had no difficulty in completion of same Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Yes Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I’m given them 5stars purely on the easy ness of purchasing the policy, there website is very easy to navigate. I never had to call them out while I was away so I can’t comment on that Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Yes definitely Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: The purchase was really easy thankfully we didn't need to use the breakdown service it was good to know we had it though. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: accepted PayPal credit Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to use website. Efficient and good value. I have used the breakdown service a few times in the past but fortunately have not had to use the service to date. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Top quality product at an affordable price. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: I found the customer service staff to be friendly, helpful and professional in their manner. But the real reason why I have renewed my breakdown cover with Eurobreakdown was because I actually had to use your services while on a trip in Germany this Easter. My car broke down on the Autobahn outside... Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Easy to use, good value and quick. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Easy process reasonably costs Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Whole process was exceptionally easy. Levels of cover very good value for money. Hopefully won't need to call them, but great knowing I've got everything covered. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to purchase. Looks like good value. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: My experience in getting the cover I require was excellent, how ever with regards to any service or assistance provided if is required is early, I haven't done the trip yet and hopping that I will do not have to ask for assistance.
I must say the policy wording and what it will provide is good and...
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Product: European breakdown cover | Rating: Excellent
Customer comment: Excellent Customer Service. Would definitely recommend to others Read more
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Product: European breakdown cover | Rating: Good
Customer comment: very straight forward and good value compared to other companies Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very good service on the phone. Clear answers to my questions and booking down within 5 minutes. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: have not been yet Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very easy to use and the website was clear about what was covered. I tried 3 other companies and had to call as I thought the prices were wrong. Very happy with the cover and price from Eurobreakdown Read more
Support team reply: Many thanks for your kind comments.
Product: European breakdown cover | Rating: Excellent
Customer comment: Have used Eurobreakdown for a few years now as good pricing and fortunately never had to use them. Read more
Support team reply: Many thanks for your feedback its gratefully received
Product: European breakdown cover | Rating: Good
Customer comment: Would buy again, but huge price for an,admittedly old car, is not encouraging - particularly as it is a welll maintained Honda. Read more
Support team reply: Thanks for your feedback.

The price of cover is based on a number of variables including a vehicles age, trip duration and planned destination.


In your case, you had the option to choose between two levels of cover and you chose the more expensive Silver level of cover.


Whilst you say the price is not encouraging it is worth noting that a similar policy based on your vehicles age, travel dates and areas of cover would have been £50 dearer with the RAC and almost £70 dearer with The AA.


Remember as well that we offer a Price Guarantee and are happy to beat anyone on "like for like" cover.


I hope that puts your mind at rest that we are providing a very well priced product, with great levels of cover for older vehicles.

Product: European breakdown cover | Rating: Excellent
Customer comment: Had a problem a couple of years ago and this company were great. Got me home on time with a minimum of fuss and I won't look anywhere else now. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to purchase on line.2nd year I’ve bought from this company but never tried to claim so can’t comment on this Read more
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Product: European breakdown cover | Rating: Good
Customer comment: It seemed OK but with so little to compare it against it is difficult to tell Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Yes recommend to my friend...** Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Required this insurance for my trip to France later this year, Eurobreakdown was able to provide everything I required and at a very good price.
Yes I would recommend them to friends and family
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Support team reply: Many thanks for your kind feedback
Product: European breakdown cover | Rating: Excellent
Customer comment: All questions was answered, polite,knowledgable and quick. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Good pricing but on purchasing at first not sure about the cover. Had to read the detail as it seem to differ, pretty certain it does not, from the bold stements in the advert.

Have not used the insurance yet and hopefully will not have to but better safe than sorry. The pricing is...
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Support team reply: Thanks for your feedback. Our offices are open daily if you need any clarification on your cover. Call us on 0330 880 5098
Product: European breakdown cover | Rating: Excellent
Customer comment: The whole process of understanding the cover available on your website, the costs involved and the arranging of the cover was very quick easy and efficient. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: It was very easy to find and buy Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: let you know if i breakdown. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Many thanks for sorting out our problem

I have to say, whilst the accident itself is something I would have preferred not to have happened, all my dealings with Eurobreakdown in trying to sort it out have been nothing less than professional and helpful - I had no idea what the process was...
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Product: European breakdown cover | Rating: Excellent
Customer comment: Really straight forward. They list everything that is covered or not covered so you can make an informed decision on which policy to go for. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Clear description of cover available at a keen price. Speedy completiion of purchase with documentation available.

I have used Eurobreakdown on a number of occasions and will always look to them first!
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Product: European breakdown cover | Rating: Good
Customer comment: pretty easy application process but could be even better with a more up-to-date feel if there was a vehicle lookup using registration. Read more
Support team reply: Thanks for your feedback. We have in the past used a registration lookup system on our website but we often found that the information was incomplete especially in regards to the height, width and length of oversize vehicles.

In an effort to ensure that larger vehicles complied with the terms of the policy we, therefore, reverted back to a declaration style system whereby clients declare their vehicle age, height, width, length and weight.


Whilst not as easy to use as a registration lookup system it does ensure that clients are covered correctly and they don't have cover declined following an incident.

Product: European breakdown cover | Rating: Excellent
Customer comment: Very good service Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Had a problem with my booking and was fixed without a fuss over the phone. While on the phone the gentleman was happy to answer some other questions and also recommended a good insurance site, www.onlinetravelcover.com for personal cover Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very pleasant and helpful advice over the telephone. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to follow Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: The policy was really easy to understand and the levels of cover were well laid out. Plus the whole setup took 5 mins . Very very good Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to book online and instant email confirmed the booking. Not had to use the service as yet, but simple to buy Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Was very easy to see what the cover was and how I would be dealt with if I had a problem. Nice to see a site so clear with nothing hidden away in the small print Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Excellent. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Would recommend them. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: This is based purely on the buying experience. The information provided was good, the process was simple all that remains is to 1. Hope I don’t need them and 2. If I do hope they deliver! Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: quick to send a quote & compared very favourably. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: they came recommended by a friend 2yrs ago and they do what I need a recovery firm to do when abroad while no one else can because of the size of my caravan Read more
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Product: European breakdown cover | Rating: Good
Customer comment: The purchasing was easy and relatively inexpensive. If we have a breakdown when abroad I will then be able to comment further on the service we receive and whether I would recommend to someone else. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Setting up the insurance was a simple on-line procedure. However, to date, I have not traveled and would only be able to judge the overall service if there was a need to use it. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very quick good value for money, lets hope it does what it says on the tin if needed. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Remember me and as usual a choice of options. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Good price and clearly laid out what you get for the money and options available. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Choices clear, appears good value. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Highly recommended and I don't go anywhere else

I have an annual policy with Eurobreakdown. I come and go as I please and when I bought a new car last year they updated the policy for free. Last time with the AA it cost me a big administration fee just to change my car details.
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Product: European breakdown cover | Rating: Excellent
Customer comment: I rode a triumph tiger 800cc to Italy through France and it was always good to know I had cover. I never needed the cover but you never know Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Presumably you mean the filling of the application form. What was not clear whether the voucher worked because it was automatic, and so you did not know what it was worth. For some reason I found it harder than last year. I went for silver this year, but if there is one thing I never want is to... Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Hello, Seeing as I didnt breakdown it is difficult to rate the service. Buying the policy, as you would expect, was easy. Peter. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: great Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Luckily I had no problems when we went away but the buying of the policy was very easy and the gentleman on the phone was very helpful. Would definitely buy again from Eurobreakdown. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Had a problem with my car and decided to take another vehicle. The policy was changed over in seconds with no extra costs ( which surprised me!) Excellent customer care from Paul. Please say thanks Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I broke down on my motorbike just outside Dijon (france) and the service from eurobreakdown was amazing. Hotels,taxis,flights home, repatriation of my Triumph all done. My calls were answered immediatly by really friendly helpful staff. Great service. cannot fault them. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Information was easy to understand, was clearly focused on motorbikes and issues specifically relating to them.
Liked the pre-holiday cover and also the information detailed was much more specific than other companies (far less ambiguity about the cover).
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Product: European breakdown cover | Rating: Excellent
Customer comment: It was very quick and easy to sort out on line and the cost was very good for the gold policy Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Great service and advise Great price Peace of mind for our trip abroad would not travel without it Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Proof of the pudding is if I ever have to make a claim. Then we'll see Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Fast and efficient service, polite,recieved exactly what I asked for. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Recommended by a friend who had their car stolen in Hungary. They really looked after him, gave him a car and managed to get him and his family home Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Good coverage at a good price Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Amazing customer service. I thought my car was older than it was, so after I booked I got a call to advise me I had paid more than I should have. I was so surprised when the refund came through Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Bought but didn't need Eurobreakdown service last year and am hoping I have done the same again this year. Signing up is easy and I hope the actual service works just as well. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Excellent service///thank you Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: very good. my car is old, 15 and others would not provide insurance. man on the phone very helpful Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Quick easy and reasonably priced Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Straight forward easy to use insurance at a good price. Use for all my short journeys. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Recommended by a friend. Never had to use it but the personal recommendation swung it for me although with the positive reviews Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: 4th time I have used them now. Had an emergency the first trip abroad and was dealt with really well.

Would highly recommend to anyone
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