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Visit breakdown FAQ

Contact us about your European Breakdown Cover policy

If you would like to write to the Customer Services Manager at Online Travel Insurance Services about your European Breakdown Cover policy, then the address is:


Customer Services Manager


Online Travel Insurance Services Ltd

The Spice Building

8 Devonshire Square





Call Centre Opening Hours  


Weekdays 9am - 6pm

Weekends and Public Holidays 9am - 4pm

Christmas Day - Emergency calls only 


We can be contacted by calling us on 0330 880 5098



How to make a claim post travel


If you have registered a breakdown with our assistance providers and the costs have been agreed in advance then please download and complete the following Reimbursements Claim Form and send it together with the original invoices to:

Reimbursements, Call Assist Ltd, Axis Court, North Station Road, Colchester CO1 1UX.

Alternatively, these can be emailed to reimbursements@call-assist.co.uk.


Claim form Download the claim form