FAQ - What information do the support team need?
Help us to help you
When your call is answered please say that you are covered with OTIS Eurobreakdown Insurance.
When speaking to the 24/7 emergency support team you must provide the operator with as much detail as you can about what has happened, where you are, and your intended travel route. If you have a mobile phone then please ensure that it is switched on so that the emergency assistance teams can reach you.
If you have access to the internet then please use a programme such as Google maps to identify you location as a GPS location will enable the assistance services to find you quickly especially if you are in rural or isolated locations. We strongly suggest that you keep a pencil and a notepad in the car in order to take down these co-ordinates so that you can refer to them when talking to the emergency operator.
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