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FAQ - How do I call for help?

Help us to help you

If you suffer a breakdown during your journey, please tell us as quickly as possible using the following number;


From within your home country:

020 8666 9335

From outside your home country:

+44 (0) 20 8666 9335


Policy Options

Emergency contact details

Please note* Continental dialling tones can differ from the British one. Insert coins carefully, giving each one time to drop. Dial steadily and without any long pauses, except if you have to wait for a second dialling tone. Connection can take up to a minute. Any persistent tones or recorded messages in a foreign language will mean your call has not connected, so try again. In Belgium, Spain and France you must wait for a second tone after the first two digits.

When your call is answered please say that you are covered with OTIS Eurobreakdown Insurance 2016. You must provide your policy number and as much detail as you can about what has happened, where you are, and your intended travel route.


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