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Website Booking Terms and Conditions


How OTIS handle your Payment

In selling this European breakdown insurance, OTIS will take your payment via a secure encrypted payment provider who will pass on your policy premium on your behalf to the insurers. Once we have received your premium you are eligible for cover.

Payment on your card will be shown as Online Travel Insurance Services Laindon. Payments online can be transacted using credit cards, debit cards or via Paypal.

The price shown before the terms and conditions stage is for the cost of the insurance and this includes tax at 12%, for Insurance Premium Tax. The final price shown at the Payment stage will also include any other admin fees such as card processing fees and postal requests and these admin charges are not subject to tax. 


14 day Cooling off period

Your policy has a 14 day cooling off period from the date of purchase. During this time you can cancel the policy and receive a refund by simply returning your policy certificate to us. You may take advantage of this guarantee if no claim is being made or is pending and as long as travel has not commenced. Refunds will be returned within 7 working days of the cancellation.


Your Right To Cancel

We hope you are happy with the cover this policy provides. However, if upon reflection, this insurance does not meet your requirements, please return it to us within fourteen days of issue and we will refund your policy premium. You are not eligible for a refund if your policy has already begun or if you have claimed or intend to make a claim under the policy. We will charge an administration fee of up to £15 and this will be charged for cancellations made within the 14 day cooling off period.


Demands and Needs Statement

This insurance will suit the Demands and Needs of an individual wishing to insure themselves against unforeseen costs following a breakdown of a vehicle, subject to terms, conditions and maximum specified claim limit. Please ensure that you read the policy wording to ensure that the policy will supply you with a sufficient level of cover.


Documentation you will receive from us

Once you have successfully completed your purchase you will be sent an email confirming the details of your purchase together with your policy certificate. If you selected to receive your documentation by post, this will be sent to you within 4-5 working days.



All personal information about you will be treated as private and confidential except where the disclosure is made at your request, with your consent, in relation to arranging your insurance, or where we are required to by law.

Some or all of the information you supply to us in connection with your insurance proposal will be held on computer and may be passed to insurance and/or other companies for underwriting and claims purposes.

Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually.


Your Duty to Give Information to Insurers

Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept the risk or the terms offered have been disclosed. The duty to disclose information continues during the life of the policy, and at renewal you must make sure you inform your insurer of any changes affecting your insurance. Your policy must be purchased prior to your trip commencing, and must originate from within the United Kingdom.

You are responsible for all answers or statements on proposal forms, claim forms or other material documents, and you should ensure these are full and accurate. Failure to disclose material information at the start of the policy or advise the insurer of changes to the risk during the period of insurance may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.


How to claim

Please refer to your policy summary or your policy document if you need to make a claim. You should contact the 24/7 specified claims handlers as soon as possible following an incident. Please do not contact OTIS.



This policy will have been sold to you on a non-advised basis and it is therefore for you to read this information (paying particular attention to the terms and conditions and exclusions) and ensure that it meets all of your requirements.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by this product; it is your responsibility to investigate this.

If upon reading this policy you find it does not meet all of your requirements, please refer to the relevant cooling off/policy cancellation section.